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How long does a withdrawal take?
We will aim to process a withdrawal request within 5 business days. Once the request...
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How do I request a withdrawal?
Withdrawal requests must be submitted through your adviser
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How long does it take for deposits to reflect in my account?
Deposits typically take 2 to 10 business days, depending on the amount and the required...
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How do dividends work?
Dividend payments are processed upon receipt from Pershing, which reconciles payments from fund managers before...
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How are trades executed?
Your adviser submits trade requests through our platform. These are then processed by BNY Mellon's...
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Can I buy or sale investments?
No, only authorised financial advisers are permitted to buy or sale investments
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Which currencies can I invest in?
The Service reports and facilitates investment in US Dollars (USD), Sterling (GBP), Euros (EUR), Swiss...
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Are there any restrictions on the type of assets that are available?
Yes, the investment options that we make available must be approved by the platform and...
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What types of investments are available?
The Novia Global platform aims to cater for every investment appetite, enabling you to choose...
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Who do I contact for account-related queries?
Please reach out to your financial adviser or our Client Support team at [email protected]
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What documents do I need to provide for source of wealth and source of funds?
The required documents depend on your financial background. Examples include: ◊ Bank statements or payslips...
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Where can I find the platform charges?
You can download the platform charges schedule from your secure client portal. You will also...
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How do I change my personal details?
To update your personal details, you’ll need to complete a "Change of Details" form. Please...
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How do I cancel?
You have 30 days from the date your account was opened to cancel your investment....
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How can I access my account online?
Once your adviser has registered you with Novia Global Europe, you will receive an email...
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Are my personal details and documents secure?
Yes, we comply with GDPR and employ multiple security layers, encryption, and regular testing to...
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How can I register with Novia Global Europe?
Registration must be completed through a registered financial adviser who is approved to use our...
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Is my money safe?
Yes, your funds are held in segregated client accounts with reputable EU-regulated financial institutions
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Who regulates Novia Global Europe?
Novia Global Europe is authorised and regulated by the Cyprus Securities and Exchange Commission under...
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What Products and services do you offer?
Our extensive range of services includes access to a broad spectrum of investment options, such...
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Who are Novia Global Europe?
Novia Global Europe is a MiFID-compliant online platform provider. We provide your financial adviser with...
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