Please reach out to your financial adviser or our Client Support team at [email protected]

The required documents depend on your financial background. Examples include:

◊ Bank statements or payslips for salary-based income.
◊ A solicitor/estate agent letter for proceeds from a property sale.
◊ A will with a grant of probate for inherited wealth.

Additional documents may be requested based on jurisdictional requirements.

You can download the platform charges schedule from your secure client portal. You will also receive a comprehensive breakdown of the charges that you have paid in your Quarterly Statement. Additionally, you can view all of the charges deducted from your account at any time in the “Transaction History” section of your portal.

To update your personal details, you’ll need to complete a “Change of Details” form. Please contact your adviser to request this.

You have 30 days from the date your account was opened to cancel your investment. To do this, you must return a cancellation notice, which is included in your welcome letter. You can download a copy of this letter from your secure client portal once you have created your account.

Once your adviser has registered you with Novia Global Europe, you will receive an email with a secure link. Click the link to activate your account and set your password for your secure client portal.

Yes, we comply with GDPR and employ multiple security layers, encryption, and regular testing to safeguard your data.

Registration must be completed through a registered financial adviser who is approved to use our platform

Yes, your funds are held in segregated client accounts with reputable EU-regulated financial institutions

Novia Global Europe is authorised and regulated by the Cyprus Securities and Exchange Commission under the Investment Services and Activities and Regulated Markets Law, implementing MiFID II.