How do I register a client?

Posted March 25, 2026

You can register new clients and upload supporting documentation through our online application tool. Client documentation (including application summary, payment instruction and charging schedule) will generate automatically and can be found in Document Library.

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Can I invest in an asset that is not available on the platform?

Posted March 25, 2026

If an asset is not on the “Investment List”, we will be happy to try and add it to the platform, however, some restrictions do apply. Please complete the “Asset Request Form” which is available to download from the secure literature library

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Where can I find information on what assets are available?

Posted March 25, 2026

Our “Investments List” which is available to view through your secure login will provide information on all of the assets that are available to you.

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Do I have to leave a portion of the investment in cash?

Posted March 25, 2026

Yes, a minimum of 2% must be kept in the cash account to cover fees such as adviser and platform charges.

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How are trades executed?

Posted March 25, 2026

Trades are submitted by our dealing team to BNY Mellon’s Pershing Securities International Limited, a regulated MiFID investment firm with an EU-wide license, which executes trades under its Best Execution Policy

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Can I trade in real time?

Posted March 25, 2026

No, we do not offer live market trading. Asset pricing is based on the latest available value at the time of execution. Some assets may be priced on a weekly or monthly basis.

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Are there cut-off times for trade requests?

Posted March 25, 2026

Yes, the daily trade cut-off times are at 8:30, 10:30, and 14:00 (UK time)

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What is the minimum investment amount?

Posted March 25, 2026

There is no investment minimum on platform for initial or top up deposits

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Which currencies can I invest in?

Posted March 25, 2026

The Service reports and facilitates investment in US Dollars (USD), Sterling (GBP), Euros (EUR), Swiss Franc (CHF), Australian Dollars (AUD), and Hong Kong Dollars (HKD).

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Are there any restrictions on the type of assets that are available?

Posted March 25, 2026

Yes, the investment options that we make available must be approved by the platform and must align with MiFID II standards.

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