-
Who do I contact for account-related queries?
Please reach out to your financial adviser or our Client Support team at [email protected]
-
What documents do I need to provide for source of wealth and source of funds?
The required documents depend on your financial background. Examples include: ◊ Bank statements or payslips...
-
Where can I find the platform charges?
You can download the platform charges schedule from your secure client portal. You will also...
-
How do I change my personal details?
To update your personal details, you’ll need to complete a "Change of Details" form. Please...
-
How do I cancel?
You have 30 days from the date your account was opened to cancel your investment....
-
How can I access my account online?
Once your adviser has registered you with Novia Global Europe, you will receive an email...
-
Are my personal details and documents secure?
Yes, we comply with GDPR and employ multiple security layers, encryption, and regular testing to...
-
How can I register with Novia Global Europe?
Registration must be completed through a registered financial adviser who is approved to use our...
-
Is my money safe?
Yes, your funds are held in segregated client accounts with reputable EU-regulated financial institutions
-
Who regulates Novia Global Europe?
Novia Global Europe is authorised and regulated by the Cyprus Securities and Exchange Commission under...
