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Investment Type: Funds
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Frequently Asked Questions for this Investment Type
Downloads, Forms & Resources
for this Investment
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Pulse Webinar: Crystal Ball 2026
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Pulse Newsletter: February 2026
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Article: Five reasons to focus on transparency
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Article: Platforms in 2026
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Pulse Webinar: Boom to bust and back again?
The future of sustainable investing and how advisers can seize the opportunity Sustainable investing has...
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Platform Update: The Canaccord Wealth International MPS Lite range is now available
Canaccord Wealth has unveiled a new International Managed Portfolio Service (MPS) range available exclusively on the...
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Pulse Webinar: False Signals, Real Opportunities
Pulse Webinar: False Signals. Real Opportunities. 2025 has been a year of conflicting narratives with...
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Who are Novia Global Europe?
Novia Global Europe is a MiFID-compliant online platform provider that gives advisers access to a...
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What Products and services do you offer?
Our extensive range of services includes access to a broad spectrum of investment options, such...
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Who regulates Novia Global Europe?
Our wealth management platform within the EU is regulated by the Cyprus Securities and Exchange...
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How does CySEC regulation impact operations?
Under CySEC oversight, we must comply with MiFID II standards, ensuring fair client treatment, transparency,...
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How secure is the platform?
The platform uses advanced encryption and security protocols to ensure all client data and transactions...
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Who are your custodians?
Custody of assets is held with Pershing (Ireland) Limited, a subsidiary of The Bank of...
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Where is clients’ money held?
Clients’ funds are held in segregated client accounts with reputable EU-regulated financial institutions in accordance...
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Who provides your operating systems?
Our core operating system is delivered by our IT partners GBST. GBST have been operating...
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What are the operating hours for support?
Our team is available Monday to Friday, 8:00 AM – 5:00 PM UK time.
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How can I register with Novia Global Europe as an adviser?
A dedicated representative will assist you in collecting and submitting the required regulatory documents for...
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Can I request product/platform training?
Yes, training sessions can be scheduled via the Sales Team to ensure you are fully...
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Are there supporting materials available for advisers?
Yes, advisers have access to guides, brochures, and other resources. The full list of supporting...
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What types of investments are available?
The Novia Global platform aims to cater for every investment appetite, enabling you to choose...
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Are there any restrictions on the type of assets that are available?
Yes, the investment options that we make available must be approved by the platform and...
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Which currencies can I invest in?
The Service reports and facilitates investment in US Dollars (USD), Sterling (GBP), Euros (EUR), Swiss...
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What is the minimum investment amount?
There is no investment minimum on platform for initial or top up deposits
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Are there cut-off times for trade requests?
Yes, the daily trade cut-off times are at 8:30, 10:30, and 14:00 (UK time)
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Can I trade in real time?
No, we do not offer live market trading. Asset pricing is based on the latest...
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How are trades executed?
Trades are submitted by our dealing team to BNY Mellon’s Pershing Securities International Limited, a...
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Do I have to leave a portion of the investment in cash?
Yes, a minimum of 2% must be kept in the cash account to cover fees...
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Where can I find information on what assets are available?
Our “Investments List” which is available to view through your secure login will provide information...
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Can I invest in an asset that is not available on the platform?
If an asset is not on the “Investment List”, we will be happy to try...
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How do I register a client?
You can register new clients and upload supporting documentation through our online application tool. Client...
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Can I request a withdrawal?
Yes, the minimum amount for a single withdrawal is $1000.00 or currency equivalent. The minimum...
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Can I re-register to and from the platform?
Yes, there is no establishment fee for re-registering assets. Register the client as per our...
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What charges can I take?
Novia Global Europe can facilitate initial, ongoing and ad hoc charges to advisers. Please refer...
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When are fees deducted?
Fees are deducted monthly, as per the terms outlined in your agreement.
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What reports are available?
You can access account summaries, detailed transaction history, and performance reports, please contact your sales...
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How do I update my contact details?
Contact our support team at [email protected] to update your detail
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Are there adviser-specific security measures?
Yes, advisers benefit from secure login processes and role-based access controls to ensure data security.
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How does the platform ensure GDPR compliance?
The platform adheres to strict data privacy and security standards. All data is encrypted at...
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Who are Novia Global Europe?
Novia Global Europe is a MiFID-compliant online platform provider. We provide your financial adviser with...
-
What Products and services do you offer?
Our extensive range of services includes access to a broad spectrum of investment options, such...
-
Who regulates Novia Global Europe?
Novia Global Europe is authorised and regulated by the Cyprus Securities and Exchange Commission under...
-
Is my money safe?
Yes, your funds are held in segregated client accounts with reputable EU-regulated financial institutions
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How can I register with Novia Global Europe?
Registration must be completed through a registered financial adviser who is approved to use our...
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Are my personal details and documents secure?
Yes, we comply with GDPR and employ multiple security layers, encryption, and regular testing to...
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How can I access my account online?
Once your adviser has registered you with Novia Global Europe, you will receive an email...
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How do I cancel?
You have 30 days from the date your account was opened to cancel your investment....
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How do I change my personal details?
To update your personal details, you’ll need to complete a "Change of Details" form. Please...
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Where can I find the platform charges?
You can download the platform charges schedule from your secure client portal. You will also...
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What documents do I need to provide for source of wealth and source of funds?
The required documents depend on your financial background. Examples include: ◊ Bank statements or payslips...
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Who do I contact for account-related queries?
Please reach out to your financial adviser or our Client Support team at [email protected]
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What types of investments are available?
The Novia Global platform aims to cater for every investment appetite, enabling you to choose...
-
Are there any restrictions on the type of assets that are available?
Yes, the investment options that we make available must be approved by the platform and...
-
Which currencies can I invest in?
The Service reports and facilitates investment in US Dollars (USD), Sterling (GBP), Euros (EUR), Swiss...
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Can I buy or sale investments?
No, only authorised financial advisers are permitted to buy or sale investments
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How are trades executed?
Your adviser submits trade requests through our platform. These are then processed by BNY Mellon's...
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How do dividends work?
Dividend payments are processed upon receipt from Pershing, which reconciles payments from fund managers before...
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How long does it take for deposits to reflect in my account?
Deposits typically take 2 to 10 business days, depending on the amount and the required...
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Can I request a withdrawal from my investment?
Yes, the minimum amount for a single withdrawal is $1000.00 or currency equivalent. The minimum...
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How do I request a withdrawal?
Withdrawal requests must be submitted through your adviser
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How long does a withdrawal take?
We will aim to process a withdrawal request within 5 business days. Once the request...
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Pulse Webinar: False Signals, Real Opportunities
Pulse Webinar: False Signals. Real Opportunities. 2025 has been a year of conflicting narratives with...
Latest Webinar
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